By accessing this website, submitting your details, or using our services, you agree to the policies outlined below.

Terms & Conditions

1. About Hearing Support

Hearing Support is a platform that connects users with independent, qualified audiologists for:

Free hearing screening/testing

Professional consultation

Guidance and access to hearing aids at the best possible price

Hearing Support does not manufacture hearing aids and does not replace professional medical diagnosis or treatment.

2. Eligibility

Users must be 18 years or older, or use the platform under parental/guardian supervision.

By using this website, you confirm that the information you provide is accurate and complete.

3. Nature of Services

Free hearing tests are provided by collaborating audiologists, either online or at partnered clinics.

Hearing aid recommendations are based on professional assessment and user needs.

Final purchase decisions are the user’s responsibility.

4. No Medical Guarantee

Hearing Support does not guarantee specific medical outcomes.

Hearing aid performance may vary based on hearing condition, usage, and maintenance.

Users are advised to follow audiologist instructions carefully.

5. Payments & Pricing

Prices are determined by collaborating audiologists or hearing aid providers.

Hearing Support aims to offer transparent and competitive pricing, but does not control manufacturer pricing.

Any offers or discounts are subject to availability and provider policies.

6. Limitation of Liability

Hearing Support is not liable for:

Clinical decisions made by audiologists

Product performance issues covered under manufacturer warranty

Delays, service interruptions, or third-party errors

7. Changes to Terms

Hearing Support reserves the right to update these Terms at any time. Continued use of the website implies acceptance of the updated terms.

Privacy Policy

1. Information We Collect

We may collect:

Name, phone number, email address

Age and basic hearing-related information

Appointment and consultation details

2. How We Use Your Information

Your data is used to:

Schedule hearing tests and consultations

Connect you with suitable audiologists

Provide follow-ups, support, and service updates

We do not sell or misuse your personal data.

3. Data Sharing

Information may be shared only with collaborating audiologists for service delivery purposes.

We do not share data with unauthorized third parties.

4. Data Security

Reasonable security measures are used to protect your information.
However, no online platform can guarantee 100% security.

5. User Rights

You may:

Request access to your data

Request correction or deletion of your data

Opt out of promotional communication at any time

Refund & Cancellation Policy

1. Free Services

Hearing screening/testing consultations are free of charge.

No refund applies to free services.

2. Hearing Aid Purchases

Hearing aid refunds, exchanges, or returns are governed by:

Manufacturer policies

Audiologist or clinic policies

Hearing Support will assist in coordination, but final approval rests with the provider.

3. Cancellation

Appointments can be cancelled or rescheduled by informing us in advance.

Late cancellations may depend on clinic policy.

4. Refund Processing

Approved refunds (if applicable) will be processed by the respective provider.

Processing timelines may vary.

Contact Information

For any questions regarding these policies, contact:

Hearing Support
📞 Phone: 7032705050